Head of Enterprise Solutions Business Performance Operations

6 days ago

London, Greater London, United Kingdom S&P Global Full time
About the Role

**Grade Level (for internal use):** 14

Head of Enterprise Solutions Business Performance Operations

The Enterprise Solutions business within S&P Global Market Intelligence provides buy-side, sell-side, and corporate clients with industry-leading software, data, and services. The business portfolio offers a broad range of product offerings covering enterprise data management, investment management, loans platforms, regulatory and compliance solutions, and private markets solutions.

The Team:

The Enterprise Business Performance team is a key partner within ES responsible for improving and managing day-to-day operations and driving visible metrics and analysis for the 4 business segments underpinning the overall ES portfolio. The team is also an important part of the connective tissue within ES to enable the businesses to optimize and leverage the capabilities across the franchise.

This Role:

The role will be to lead the Business Performance Operations team, a team responsible for supporting initiatives that span the organization such as VCO and SCAP reporting, and Vendor Management, along with Divisional and SPGI wide mandates such as Quarterly Business Reviews, and Private Markets reporting. This group will work in close collaboration with the overall Head of Business Performance, the Heads of Business Management and Business Insights, as well as various internal stakeholders to drive continuous improvements across processes and procedures.

Key Responsibilities:

  • Acts as a senior technical expert within Business Performance and possesses a reputation for thought leadership and introducing new methods to enhance operational performance in the organization related to business processes, technology changes, and data management.
  • Identifies strategic opportunities to improve operational effectiveness through close observation of day-to-day activities. Taking subsequent action to review and update standard operating procedures (SOP) to meet organizational goals of streamlining and optimizing operational processes, working closely with internal stakeholders within ES as well as partners across the MI Division and SPGI Corporate.
  • Directs and supports user training on operational changes, including changes to systems and processes.
  • Leads Divisional and Corporate level initiatives and activities on behalf of ES.
  • Organizes and orchestrates business reviews at the ES level and external to ES.
  • Addressing issues impacting revenue and margin performance across ES including resolution of sales and channel processing issues.
  • Analyses and resolves complex, non-routine analytical or business problems in a timely and insightful manner.

Requirements:

  • Strong analytical skills and the ability to link activities to clear business outcomes.
  • Strong communication skills, both oral and written, and the ability to communicate at all levels of the organization.
  • Budgeting and financial tracking experience.
  • Experience with establishing processes and controls to ensure smooth operations.
  • Proven capability in influencing senior level decision makers across all functions.
  • Experience presenting and working with senior level executives.
  • Demonstrated project management experience.

Flexible Working:

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can.

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