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UX Lead
2 months ago
We are seeking a highly skilled Senior UX Designer to join our rapidly expanding CX team at VML Enterprise Solutions. As a key member of our team, you will work alongside specialists in UX, UI, and Service Design to deliver outstanding digital experiences for our clients.
Key Responsibilities- Lead and craft UX project deliverables across all phases of the design process, including running business requirements workshops, participating in research and usability testing, and creating design artifacts such as journey maps, wireframes, and prototypes.
- Analyse research data to identify and generate meaningful insights and behavioural patterns.
- Use design thinking techniques to identify opportunity areas for new experiences, propositions, products, and services, and help bring together the thinking around feasible and viable solutions.
- Communicate, defend, and build consensus around the desired product strategy and/or suggested design approach.
- Work closely with stakeholders, fellow designers, program managers, and developers to contribute to the improvement of design quality and final user experience.
- Collaborate with Account Leads, Head of UX, Head of CX, and clients as part of the creative process, understanding business drivers and providing UX leadership to clients and internal teams.
- Present and communicate ideas and design rationale to working groups and C-Suite.
- A compelling portfolio that demonstrates high-quality, best-in-class UX design.
- Experience owning the full UX process, including running discovery phases (both internal and external and qualitative and quantitative research), and solving complex problems using design-thinking methods and techniques.
- Solid information, interaction, and experience design skills.
Our Enterprise Solutions division houses strategic consultants, creative and technical architects, and skilled developers and operators who work together to help some of the world's leading organisations deliver outstanding digital experiences across all major routes to market worldwide. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.
We work with some of the most exciting brands, including The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell, and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners, including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools, and Acquia.
