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Waste Management Officer
2 months ago
Transforming waste management.
Biffa Waste Services is committed to making a positive impact on the environment and our communities. As an Information Point Officer, you will play a vital role in helping us achieve this goal.
Our household waste recycling centre in East Grinstead is a key part of our operations, and we are looking for a dedicated and customer-focused individual to join our team.
About the role.
As an Information Point Officer, you will be the first point of contact for centre users, providing information and assistance to maximise segregation and recycling. You will also be responsible for operating the booking system and ensuring that waste brought onto the site is segregated as much as possible for recycling.
Key responsibilities:
- Provide excellent customer service to centre users, responding to queries and resolving issues in a professional and courteous manner.
- Operate the booking system, ensuring that customers are booked in correctly and that the system is up-to-date.
- Assist centre users in segregating and recycling their waste, providing information and guidance as needed.
- Ensure that waste brought onto the site is segregated as much as possible for recycling, adhering to Company policies and procedures.
- Work collaboratively with other site staff to ensure the safe and efficient day-to-day operation of the centre.
Requirements:
We are looking for:
- Excellent customer service skills, with the ability to respond to queries and resolve issues in a professional and courteous manner.
- Ability to work as part of a team, with a focus on collaboration and communication.
- Ability to work to own initiative, with a proactive approach to problem-solving.
- Good record-keeping skills, with the ability to accurately record and report centre activity.
- Ability to deal with difficult situations, remaining calm and professional under pressure.
What we offer:
We offer:
- A competitive salary and benefits package.
- Ongoing career development, training, and coaching to support your growth and success.
- A generous pension scheme and other employee benefits.
- Opportunities for professional development and advancement within the company.
Join our team.
We are committed to creating a diverse and inclusive workplace, where everyone feels valued and supported. If you are a motivated and customer-focused individual who is passionate about making a positive impact, we would love to hear from you.
