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Lead and Develop Telesales Teams

2 months ago


Manchester, United Kingdom BHID Group Full time

BHID Group is a leading provider of bespoke luxury interiors, operating across four renowned brands: Neville Johnson Furniture, Neville Johnson Staircases, Tom Howley Kitchens, and London Door Company. With over 35 years of experience and a team exceeding 500 employees, we are committed to delivering exceptional customer experiences.

Due to our continued growth, we are seeking a dedicated Group Internal Sales Manager to oversee both our telesales teams. This exciting opportunity will allow you to lead, motivate, and develop a high-performing sales force focused on converting warm leads into successful partnerships.

Key Responsibilities
  • Provide strategic leadership and guidance to the telesales teams, fostering a culture of excellence and achievement.
  • Identify training needs and deliver impactful coaching sessions to enhance team performance and individual skill development.
  • Collaborate effectively with cross-functional departments, including Marketing, Sales, and IT, to streamline processes and optimize client communication.
  • Monitor and analyze sales data, identifying trends and opportunities for improvement while ensuring consistent achievement of monthly targets.
  • Prepare comprehensive reports on team performance and sales metrics for senior management review, providing valuable insights into key business indicators.
Requirements
  • Proven experience in a leadership or supervisory role within a fast-paced, target-driven environment.
  • A hands-on approach to management, with a passion for coaching and developing sales professionals.
  • Familiarity with CRM systems, particularly MS Dynamics, is highly advantageous.
  • A commercially focused mindset, coupled with a positive and resilient attitude.
  • Strong problem-solving skills and the ability to identify trends and opportunities for growth within the sales landscape.