Customer Support Supervisor

3 weeks ago

London, Greater London, United Kingdom Plutus Full time £45,000 - £50,000

Job Title: Customer Support Supervisor

Location: Remote/Hybrid (UK/EU based)

Job Type: Full Time

Company: Plutus

Salary: £45,000 - £50,000

About Us:

At Plutus, we are transforming customer loyalty and the fintech sector with our cutting-edge crypto rewards card. Our distinctive platform enables users to earn "Crypto-back" on their daily expenditures. We are committed to providing exceptional customer experiences and delivering superior support, empowering our users to manage their finances confidently.

Position Overview:

We are in search of a proactive and seasoned Customer Support Supervisor to join our team. In this capacity, you will manage the customer support division, ensuring our clients receive exemplary assistance and engagement. You will lead a team of customer support agents, develop and implement customer service strategies, and enhance the overall user experience on our platform. As Plutus is experiencing rapid growth, the ideal candidate must exhibit the capability to scale a team effectively.

Key Responsibilities:

  • Mentor and guide a team of customer support agents, ensuring outstanding performance and professional growth.
  • Develop and enforce customer support policies and procedures to maintain our commitment to excellence.
  • Analyze customer support metrics to identify trends, areas for improvement, and opportunities to enhance customer experiences.
  • Efficiently address escalated customer inquiries and complaints in accordance with established internal service level agreements to uphold high customer satisfaction.
  • Collaborate with cross-functional teams, including operations, product development, and marketing, to address customer feedback and promote continuous improvement; document and resolve customer issues with cross-functional support.
  • Stay informed about industry trends, best practices, and regulatory requirements relevant to fintech and neobanking.
  • Conduct regular team meetings and training sessions to keep the team updated on product changes, tools, and customer service methodologies.
  • Assist in onboarding new clients and provide ongoing support and guidance.
  • Monitor customer interactions across various channels (phone, email, chat, etc.) to ensure consistent and high-quality service delivery across both live support and asynchronous chat environments.

Qualifications:

  • Bachelor's degree in Business Administration, Finance, or a related field.
  • 5+ years of experience in customer support, with at least 2 years in a supervisory role within fintech or neobanking.
  • Proficiency with Zendesk or similar customer support software; experience with additional tools like Miro, Confluence, Jira, and Slack is advantageous.
  • Strong understanding of fintech products and services (experience with crypto is a plus).
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
  • Proven problem-solving abilities and the capacity to handle challenging situations with empathy and professionalism.
  • Strong analytical skills, with the ability to extract insights from customer feedback and service metrics.
  • A passion for technology and innovation, focused on delivering exceptional customer experiences and data-driven results.

Why Join Us?

  • Become part of a forward-thinking organization that is reshaping the banking experience.
  • Collaborate with a talented and diverse team of professionals.
  • Enjoy opportunities for career advancement in a fast-paced, dynamic environment.
  • Competitive salary and benefits package.

How to Apply:

If you are passionate about customer support in the fintech industry and eager to lead a team dedicated to enhancing the customer experience, please submit your CV and a cover letter outlining your qualifications and experience.

We look forward to hearing from you.

  • Wine Customer Support Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Vertical Advantage Full time £25,000 - £29,000

    Customer Support Supervisor with Wine KnowledgeLocation: Central London (Hybrid: 3 days in the office, 2 days remote)Salary: £25,000 - £29,000 + Bonus Are you enthusiastic about wine and skilled in providing outstanding customer support? Join our esteemed wine organization in Central London as a Customer Support Supervisor. This role offers a fantastic...

  • Customer Service Operations Coordinator

    22 hours ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    19 hours ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Support Operations Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Idverde RPO Full time

    Customer Support Operations SupervisorLocation: LondonContract type: PermanentWorking hours: 6 days (09:00 - 17:00) 3 days (09:00 - 17:00)Role OverviewThe Customer Support Operations Supervisor will be an integral member of the Our Parklife team, playing a vital role in the development and execution of the Park Champion Volunteer Programme. This position...

  • Customer Support Operations Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Idverde RPO Full time

    Customer Support Operations SupervisorLocation: LondonContract type: PermanentWorking hours: 6 days (09:00 - 17:00) 3 days (09:00 - 17:00)Role OverviewThe Customer Support Operations Supervisor will be an integral member of the Idverde team, responsible for enhancing and executing the Volunteer Engagement Program. This position entails overseeing the...

  • Support Services Team Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Evolve Housing + Support Full time

    Position Type: PermanentWork Schedule: Full time (37.5 hours per week)Role Overview: If you possess substantial experience in support roles with supervisory responsibilities or are currently in a leadership position seeking to advance your career in the homelessness sector, Evolve Housing + Support is an ideal environment for your professional growth.Our...

  • AML & Compliance Supervisor

    3 days ago

    London, Greater London, United Kingdom Law Support Full time

    We are currently recruiting for an AML & Compliance Supervisor to join our team at Law Support.As a key member of our global AML and Conflicts team, you will play a crucial role in the strategic growth and people management of our operations. Reporting directly to the Global AML & Compliance Manager, you will provide support for our AML, CTF and sanctions...

  • AML & Compliance Supervisor

    3 days ago

    London, Greater London, United Kingdom Law Support Full time

    We are currently recruiting for an AML & Compliance Supervisor to join our team at Law Support.As a key member of our global AML and Conflicts team, you will play a crucial role in the strategic growth and people management of our operations. Reporting directly to the Global AML & Compliance Manager, you will provide support for our AML, CTF and sanctions...

  • Academic Supervisor

    17 hours ago

    London, Greater London, United Kingdom Campus Support Full time

    Job Title: Registered Massage Therapist Clinic SupervisorAbout the Role:We are seeking a highly skilled and experienced Registered Massage Therapist Clinic Supervisor to join our team at Campus Support. As a key member of our academic team, you will be responsible for leading and contributing to the academic success of our students and the success of the...

  • Academic Supervisor

    20 hours ago

    London, Greater London, United Kingdom Campus Support Full time

    Job Title: Registered Massage Therapist Clinic SupervisorAbout the Role:We are seeking a highly skilled and experienced Registered Massage Therapist Clinic Supervisor to join our team at Campus Support. As a key member of our academic team, you will be responsible for leading and contributing to the academic success of our students and the success of the...

  • Supervisor - Customer Service Expert

    7 hours ago

    London, Greater London, United Kingdom Little Vegas Full time

    About Little VegasWe are a rapidly expanding entertainment company dedicated to providing top-notch customer service and creating an exceptional gaming experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Supervisor to join our team. As a Supervisor, you will be responsible for ensuring that our customers receive...

  • Supervisor - Customer Service Expert

    4 hours ago

    London, Greater London, United Kingdom Little Vegas Full time

    About Little VegasWe are a rapidly expanding entertainment company dedicated to providing top-notch customer service and creating an exceptional gaming experience for our customers.Job SummaryWe are seeking a highly motivated and customer-focused Supervisor to join our team. As a Supervisor, you will be responsible for ensuring that our customers receive...

  • Data Entry Supervisor

    17 hours ago

    London, Greater London, United Kingdom Q-Support Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Data Entry Supervisor to join our team at Q-Support. As a Data Entry Supervisor, you will be responsible for managing and monitoring the work of Data Entry Clerks, providing training and support, and ensuring the accuracy and completeness of data entry tasks.Main ResponsibilitiesTraining and...

  • Data Entry Supervisor

    21 hours ago

    London, Greater London, United Kingdom Q-Support Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Data Entry Supervisor to join our team at Q-Support. As a Data Entry Supervisor, you will be responsible for managing and monitoring the work of Data Entry Clerks, providing training and support, and ensuring the accuracy and completeness of data entry tasks.Main ResponsibilitiesTraining and...

  • German Customer Support Team Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Athena Resourcing Solutions Full time

    Position: German Customer Support Team Leader Location: Remote / St Neots, Cambridgeshire, England Remote Work: This position allows for remote work with a requirement of one office visit per month for training purposes. A prominent international organization is seeking a German speaking Customer Support Team Leader to operate from their headquarters in St...

  • German Customer Support Team Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Athena Resourcing Solutions Full time

    Job Title: German Customer Care Team Leader Location: Remote / St Neots, Cambridgeshire, England Remote Work: This position allows for remote work with one office visit per month for training purposes. A prominent international organization is seeking a German speaking Customer Care Team Leader to join their dynamic team. Proficiency in German is essential...

  • Customer Experience and Operations Supervisor

    4 days ago

    London, Greater London, United Kingdom Market Halls Full time

    Job SummaryWe are seeking a highly motivated and experienced Supervisor to join our team at Market Halls. As a Supervisor, you will play a key role in supporting the management team in delivering exceptional customer service and leading our team on the bar and floor.Key ResponsibilitiesSupport the management team in ensuring high standards of customer...

  • Customer Experience and Operations Supervisor

    3 days ago

    London, Greater London, United Kingdom Market Halls Full time

    Job SummaryWe are seeking a highly motivated and experienced Supervisor to join our team at Market Halls. As a Supervisor, you will play a key role in supporting the management team in delivering exceptional customer service and leading our team on the bar and floor.Key ResponsibilitiesSupport the management team in ensuring high standards of customer...

  • Customer Service Supervisor

    5 days ago

    London, Greater London, United Kingdom Holland & Barrett Full time

    Job Summary:Holland & Barrett is seeking a talented and motivated individual to join our team as a Retail Supervisor. As a key member of our store team, you will play a vital role in delivering exceptional customer service and driving sales growth.Key Responsibilities:Assist in leading and coaching store colleagues to achieve sales targets and maintain high...

  • Supervisor - Customer Service Expert

    3 days ago

    London, Greater London, United Kingdom Spread Eagle, Wandsworth Full time

    About UsThe Spread Eagle, Wandsworth, is a traditional British pub and hotel that offers a unique blend of history, hospitality, and outstanding service. Our Grade II listed building has been sensitively restored to showcase its original features, including stylish etched glass, reclaimed wooden floorboards, and heritage colours.Our MenuOur menu features a...