Customer Support Operations Supervisor

3 weeks ago


London, Greater London, United Kingdom Idverde RPO Full time

Customer Support Operations Supervisor
Location: London
Contract type: Permanent
Working hours: 6 days (09:00 - 17:00) 3 days (09:00 - 17:00)

Role Overview

The Customer Support Operations Supervisor will be an integral member of the Idverde team, responsible for enhancing and executing the Volunteer Engagement Program. This position entails overseeing the Mobility Assistance Service and the Information Centre, while also stepping in for the Volunteer Manager as needed.

Key Qualifications

  • Possession of a full valid driving license
  • Demonstrated experience in a customer-facing role
  • Familiarity with the local community and the context of the Olympic Park
  • Established leadership capabilities in guiding and managing teams within visitor-focused settings
  • Proficient in utilizing a diverse array of IT tools and software

Why Choose Us?

As a leading provider in grounds maintenance and landscape creation, we pride ourselves on the uniqueness of our projects and our workforce. We are dedicated to fostering a diverse and inclusive environment where every individual can flourish.

What We Provide

  • Career Growth: We offer opportunities for professional advancement through tailored apprenticeship programs, comprehensive in-house training, and mentorship.
  • Collaborative Work Culture: Become part of a diverse and inclusive team where you can work alongside passionate and skilled colleagues.
  • Impactful Contributions: Engage in initiatives that significantly benefit the community and the environment.
  • Comprehensive Benefits: We acknowledge and reward your dedication with a robust benefits package designed to prioritize your well-being and support your life choices.

Employee Benefits

  • Annual Leave: Up to 25 days of vacation plus public holidays.
  • Family-Friendly Policies: Enhanced maternity and shared parental leave options.
  • Health Care Cash Plan: Option for private health and insurance coverage.
  • Employee Assistance Programs: Support for personal and professional challenges.
  • Voluntary Benefits: Discounts on retail, travel, gym memberships, and more.
  • Financial Wellbeing Support: Resources to assist in managing your finances.
  • Competitive Pension Scheme: Secure your financial future.
  • Recognition Programs: Monthly and annual awards for outstanding colleagues.
  • Volunteering Policy: Two days annually to support a cause of your choice.
  • Mental Health Support: Comprehensive resources and assistance.

About Idverde

Idverde stands as Europe's largest provider of grounds maintenance and landscape creation services. With a rich history dating back to 1919 and a turnover of £250 million, we are more than just a company; we are a catalyst for positive change in the green industry.

Join us in our mission to cultivate a greener future for all.



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