Disability Services Coordinator

7 days ago


Milton Keynes, Milton Keynes, United Kingdom Aspire Personnel Ltd Full time

Job Title: Disability Services Coordinator

Job Summary:

Aspire Personnel Ltd is seeking a highly skilled Disability Services Coordinator to join our team. The ideal candidate will have a strong background in customer service and experience working with individuals with disabilities.

Key Responsibilities:

  • Manage customer relationships to the highest level and improve customer satisfaction at every opportunity.
  • Produce Risk Assessment Method Statements (RAMS) for customers when requested.
  • Work with the Field Based manager to ensure complete control of the region.
  • Collaborate with the Field Service manager to schedule engineers in an efficient manner.
  • Escalate calls or potential problems from the Service Coordinator to the Disability Services Coordinator to resolve.
  • Demonstrate an understanding of the equipment that the company sells by undertaking technical support calls from the customer and members of the service team.
  • Work with the Field Service Manager to schedule engineers in an efficient manner.
  • Liaise with the engineering department to fully understand engineered solution requirements for customers, input as necessary, and prepare the customer and team for installation.
  • Understand jobs (machines, etc.) and work with the Field service manager to ensure all aspects of installs and trials (external) are carried out inline and to the satisfaction of all stakeholders.
  • Ensure engineers' service reports and install reports are fully completed and delivered to the office in a timely manner.
  • Review service and install reports and take appropriate actions from these in a timely manner.

Requirements:

  • Demonstrate an understanding of the equipment that they sell to a level that enables the individual to perform Technical Support calls.
  • Ability to understand technical aspects of the role, therefore, previous experience working with food manufacturing/packaging equipment is advantageous.


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