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Service Coordinator

2 months ago

Milton Keynes, Milton Keynes, United Kingdom Wilsher Executive Recruitment Full time

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Wilsher Executive Recruitment. As a key member of our Service and Repairs team, you will play a crucial role in coordinating engineer activities within the UK and Ireland, ordering parts, and liaising with customers.

This is a contract role that requires a proactive and customer-focused individual who can work effectively in a fast-paced environment. You will be responsible for creating work order requests, dispatching work, and ordering parts for field service engineers, as well as coordinating installations and customer information.

Key Responsibilities:

  • Coordinate engineer activities, including creating work order requests and dispatching work
  • Order parts and manage returns, ensuring timely delivery and minimizing downtime
  • Liaise with internal teams, including field service engineers, team leaders, and customers
  • Coordinate installations and customer information, ensuring seamless communication and resolution
  • Manage and maintain accurate records of work orders, parts, and customer interactions

Requirements:

  • Relevant customer service or engineer support working experience
  • Experience with parts ordering and scheduling/planning, preferably in a field service environment
  • Strong communication and interpersonal skills, with the ability to work effectively with internal and external stakeholders
  • Proven ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently

Personal Traits:

  • Positive, enthusiastic, and driven, with a strong customer focus
  • Proactive and adaptable, with the ability to work effectively in a dynamic environment
  • Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines
  • Effective communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders