Regional Facilities Manager

6 days ago

Worcester, Worcestershire, United Kingdom Hawk 3 Talent Solutions Full time
Job Title: Regional Facilities Manager

Job Summary:

Hawk 3 Talent Solutions is seeking a highly experienced Regional Facilities Manager to lead the delivery of facilities management services across multiple sites in the North of England and Scotland. The successful candidate will be responsible for managing a team of professionals to ensure the consistent, safe, and profitable service delivery of all IFM services.

Main Responsibilities:

  • Lead the Transition and Delivery of Facilities Management Services: Oversee the transition and substantive delivery of hard and soft facilities management services for all sites in the allocated regional cluster.
  • Work with HR and Suppliers: Collaborate with HR and incumbent suppliers to ensure a smooth TUPE transfer of the workforce.
  • Ensure Continuous Service Provision: Ensure continuous, uninterrupted FM service provision to ensure that the customer receives 'business-as-usual' services during transition.
  • Manage Continuous Improvement: Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services, identifying opportunities for cost reduction and/or quality improvement.
  • Attend Customer Meetings: Attend regular Customer project meetings, in person or virtually as required, and report on progress.
  • Ensure Compliance: Ensure compliance with all statutory and Company policies and procedures, including all aspects of Health and Safety, Quality, Purchasing, HR, Payroll, etc.
  • Manage Performance Metrics: Maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
  • Build Customer Relationships: Build, develop, and maintain close working relationships with customers to understand their needs and ensure a timely delivery of these requirements.
  • Visit Customer Sites: Visit customer operations sites regularly, as required based on site size and service scope.
  • Own and Develop Customer Relationships: Own and develop customer relationships within the assigned region and across the account.
  • Employ FM Intelligence: Employ FM and related industry intelligence and own initiative to generate ideas for improvement opportunities, evaluate and document feasibility and potential value of initiatives, and prepare and present business cases for initiatives which appear viable and add value.
  • Train and Develop Staff: Train, manage, develop, and motivate employees across all contracts to ensure consistency and the delivery of standards.
  • Ensure Staff Competence: Ensure that all staff have the required competence to undertake their roles, liaising with managers to identify the effective delivery of training and development programmes.

Requirements:

  • Experience in Facilities Management: Experience in delivery of facilities management services (soft and hard).
  • Experience in Operations Management: Experience of managing operations at multiple sites.
  • Customer Engagement: History of positive customer engagement.
  • Commercial Awareness: Awareness of commercial mechanisms in Facilities Management outsourcing.
  • Cost Control: Experience in controlling costs and managing budgets.
  • Customer-Facing Environment: Experience of working in a customer-facing environment.
  • Requirements Scoping: Experience of scoping customer requirements and delivering against standards.
  • Operational Processes: Experience of working to and developing operational processes.
  • Health and Safety: In-depth knowledge of Health and Safety legislation.
  • Team Leadership: Experience of leading and managing teams and individuals.
  • HR Knowledge: Knowledge of HR policies and procedures.

Desirable Qualifications:

  • FM Technologies: Experience in the use of FM technologies (CAFM, CMMS etc).
  • Project Management: Project management experience.
  • Asset Management: Knowledge of asset registration and asset management principles.
  • Data Interpretation: Capable of interpreting and accurately and clearly reporting data.

Benefits:

  • Pension Contribution: 7.5% Pension Contribution.
  • Car Allowance: £4,888 Car allowance.
  • Life Assurance: Life assurance x 4 Annual Salary.
  • Holiday Entitlement: 33 days paid holiday (incl. bank holidays), plus service days 1 day per year.
  • Additional Leave: The opportunity to purchase additional annual leave, up to a maximum of one week.
  • Cycle to Work Scheme: Company cycle to work scheme (subject to the satisfactory completion of a probation period).
  • Long-Service Awards: Long-service awards.
  • GEM Awards: Going the Extra Mile (GEM) awards.
  • Employee Assistance Programme: An Employee Assistance Programme.

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