Facilities Management Director
7 days ago
Job Title: Regional Facilities Manager
Job Summary:
Hawk 3 Talent Solutions is seeking a highly skilled Regional Facilities Manager to lead the delivery of integrated facilities management services across multiple sites in the North of England and Scotland. As a key member of our team, you will be responsible for ensuring the consistent, safe, and profitable service delivery of all IFM services to our clients.
Main Responsibilities:
- Service Delivery: Lead the transition and substantive delivery of hard and soft facilities management services for all sites in the allocated regional cluster.
- Transition Management: Work with HR and incumbent suppliers to ensure smooth TUPE transfer of workforce.
- Service Continuity: Ensure continuous, uninterrupted FM service provision to ensure that the customer receives 'business-as-usual' services during transition.
- Contract Management: Work with purchasing to onboard incumbent service providers which are to be retained.
- Continuous Improvement: Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services. Identify opportunities for cost reduction and/or quality improvement.
- Customer Engagement: Attend regular Customer project meetings, in person or virtually as required and report.
- Compliance: Ensure compliance with all statutory and Company policies and procedures, including all aspects of Health and Safety, Quality, Purchasing, HR, Payroll, etc.
- Performance Management: Maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
- Relationship Building: Build, develop, and maintain close working relationships with customers to understand their needs and ensure a timely delivery of these requirements.
- Site Visits: Visit customer operations sites regularly, as required based on site size and service scope.
- Employee Management: Train, manage, develop, and motivate employees across all contracts to ensure consistency and the delivery of standards.
- Training and Development: Ensure that all staff have the required competence to undertake their roles, liaising with managers to identify the effective delivery of training and development programmes.
Requirements:
- Experience: Experience in delivery of facilities management services (soft and hard), experience of managing operations at multiple sites, history of positive customer engagement, awareness of commercial mechanisms in Facilities Management outsourcing, experience in controlling costs and managing budgets, experience of working in a customer-facing environment, experience of scoping customer requirements and delivering against standards, experience of working to and developing operational processes, in-depth knowledge of Health and Safety legislation, experience of leading and managing teams and individuals, knowledge of HR policies and procedures.
- Desirable: Experience in the use of FM technologies (CAFM, CMMS etc), project management experience, knowledge of asset registration and asset management principles, capable of interpreting and accurately and clearly reporting data.
Benefits:
- Pension Contribution: 7.5% Pension Contribution
- Car Allowance: £4,888 Car allowance
- Life Assurance: Life assurance x 4 Annual Salary
- Holiday Entitlement: 33 days paid holiday (incl. bank holidays), plus service days 1 day per year
- Additional Leave: The opportunity to purchase additional annual leave, up to a maximum of one week;
- Cycle to Work Scheme: Company cycle to work scheme (subject to the satisfactory completion of a probation period)
- Long-Service Awards: Long-service awards;
- GEM Awards: Going the Extra Mile (GEM) awards;
- Employee Assistance Programme: An Employee Assistance Programme.
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