Regional Facilities Manager

6 days ago

Worcester, Worcestershire, United Kingdom Hawk 3 Talent Solutions Full time
About the Role

We are seeking an experienced Regional Facilities Manager to lead our multi-site facilities management operations. As a key member of our team, you will be responsible for ensuring the smooth delivery of our services across multiple locations.

Key Responsibilities
  • Lead Transition and Delivery: Oversee the transition and delivery of hard and soft facilities management services across all sites in the allocated regional cluster.
  • Work with Suppliers: Collaborate with HR and incumbent suppliers to ensure a smooth TUPE transfer of the workforce.
  • Ensure Continuous Service Provision: Ensure continuous, uninterrupted FM service provision to ensure that customers receive 'business-as-usual' services during transition.
  • Manage Continuous Improvement: Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services, identifying opportunities for cost reduction and/or quality improvement.
  • Attend Customer Meetings: Attend regular customer project meetings, in person or virtually as required, and report on progress.
  • Ensure Compliance: Ensure compliance with all statutory and company policies and procedures, including all aspects of Health and Safety, Quality, Purchasing, HR, Payroll, etc.
  • Performance Reporting: Maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
  • Customer Relationships: Build, develop, and maintain close working relationships with customers to understand their needs and ensure a timely delivery of these requirements.
  • Site Visits: Visit customer operations sites regularly, as required based on site size and service scope.
  • Employee Management: Train, manage, develop, and motivate employees across all contracts to ensure consistency and the delivery of standards.
  • Training and Development: Ensure that all staff have the required competence to undertake their roles, liaising with managers to identify the effective delivery of training and development programmes.
Requirements
  • Experience in Facilities Management: Experience in delivery of facilities management services (soft and hard).
  • Multi-Site Experience: Experience of managing operations at multiple sites.
  • Customer Engagement: History of positive customer engagement.
  • Commercial Awareness: Awareness of commercial mechanisms in Facilities Management outsourcing.
  • Cost Control: Experience in controlling costs and managing budgets.
  • Customer-Facing: Experience of working in a customer-facing environment.
  • Requirements Scoping: Experience of scoping customer requirements and delivering against standards.
  • Operational Processes: Experience of working to and developing operational processes.
  • Health and Safety: In-depth knowledge of Health and Safety legislation.
  • Leadership: Experience of leading and managing teams and individuals.
  • HR Knowledge: Knowledge of HR policies and procedures.
Desirable Skills
  • FM Technologies: Experience in the use of FM technologies (CAFM, CMMS etc).
  • Project Management: Project management experience.
  • Asset Management: Knowledge of asset registration and asset management principles.
  • Data Interpretation: Capable of interpreting and accurately and clearly reporting data.
About Us

Hawk 3 Talent Solutions is a leading recruitment agency specializing in the placement of top talent in the facilities management industry. We are committed to providing exceptional service to our clients and candidates, and we are excited to offer this opportunity to a skilled and experienced Regional Facilities Manager.

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