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Customer Service Representative

2 months ago

Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time
Job Overview

About SS&C Technologies Holdings

SS&C Technologies Holdings is a leading global provider of financial services technology solutions, serving over 55 million investors worldwide. Our company is committed to delivering exceptional investor servicing through our global technology and services platform.

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, investors, and financial institutions through inbound calls, emails, and other communication channels.

Key Responsibilities

  • Provide timely and effective resolution to customer inquiries and issues
  • Develop and maintain a deep understanding of our products and services to effectively address customer needs
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
  • Stay up-to-date with industry trends and regulatory requirements to ensure compliance and best practices

Requirements

  • Excellent customer service and communication skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in using technology and software applications

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

Why Join SS&C Technologies Holdings

We are committed to creating a diverse and inclusive workplace that values and respects the contributions of all employees. Our company is dedicated to delivering exceptional service and support to our clients, and we are seeking talented individuals who share our passion for excellence and customer satisfaction.