Helpdesk Operations Administrator

4 weeks ago

London, Greater London, United Kingdom Skanska Full time
Position Overview

Skanska is seeking a dedicated Administrator with expertise in Facilities Management services to join our team in supporting a critical government facility. This role involves providing essential helpdesk and administrative assistance on-site, as remote work is not an option for this contract.

Key Responsibilities:
  • Manage and distribute all scheduled and urgent tasks through the Computer-Aided Facilities Management (CAFM) system.
  • Monitor site Service Level Agreements (SLA) and Key Performance Indicators (KPI) for both planned and reactive activities.
  • Offer administrative support to the Operational, Technical, and Capital Works Teams as necessary.
  • Plan and allocate resources to ensure effective delivery of both direct and third-party services during regular and off-hours.
  • Oversee all logistical arrangements for subcontractors, including the processing of service records and ensuring accurate data entry in the CAFM system.
  • Coordinate access logistics for all areas, including secure zones for engineers and contractors, ensuring compliance with established procedures.
  • Assist with general administrative tasks for the team.
Ideal Candidate Profile:
  • Ability to work autonomously as well as collaboratively within a team.
  • Demonstrated proficiency in Microsoft Office applications.
  • Strong communication skills, both verbal and written, across all organizational levels.
  • Experience in a customer-facing role is essential.
  • Familiarity with CAFM systems, including the ability to analyze historical reactive and Planned Preventative Maintenance (PPM) data.
Commitment to Diversity

At Skanska, we value diversity and inclusion, recognizing that varied perspectives enhance our performance and innovation. We encourage applicants from all backgrounds to apply.

Flexible Work Arrangements

We are open to discussing flexible working options during the interview process to accommodate the needs of the role.

Adjustments for Applicants

If you require any adjustments during the recruitment process to perform at your best, please inform us so we can provide the necessary support.

Additional Information

This job advertisement serves as a general overview of the position and may not encompass all duties or responsibilities. For a comprehensive role profile, please reach out to us.

Equal Opportunity Employer

We are proud to be a 2024 Circle Back Initiative Employer, committed to responding to every applicant.

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