Receptionist - Guest Experience Expert

7 days ago


St David's Cardiff CWLCD Havannah Street CF SD, United Kingdom IHG - Voco St Davids Cardiff Full time

Job Summary: We are seeking a highly skilled and enthusiastic Receptionist to join our team at IHG - Voco St Davids Cardiff. As a Receptionist, you will play a vital role in delivering exceptional guest experiences, ensuring seamless check-ins, and providing top-notch customer service.

Key Responsibilities:

  • Guest Check-in and Check-out: Welcome guests, process check-ins, and ensure a smooth check-out experience.
  • Front Desk Operations: Manage front desk operations, including handling guest queries, resolving issues, and maintaining a clean and organized front desk area.
  • Communication and Teamwork: Collaborate with hotel staff to ensure seamless communication and provide excellent customer service.
  • Problem-solving and Adaptability: Think critically and adapt to changing situations, ensuring that guest needs are met and exceeded.

Requirements:

  • Minimum 1 year of experience in a similar role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of hotel software

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Us: IHG - Voco St Davids Cardiff is a 5-star hotel located in the heart of Cardiff Bay. We are committed to providing exceptional guest experiences and creating a warm and welcoming atmosphere for our guests.



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