Registration Manager

3 weeks ago

Chipping Sodbury, United Kingdom South Gloucestershire Council Full time

About the Role

We are seeking an experienced Registration Manager to lead our Registration Service team in South Gloucestershire. As a key member of our team, you will be responsible for managing the registration process, ensuring high standards of customer service, and developing a positive culture within the team.

Key Responsibilities

  • Manage the registration process, including managing the marriage ceremony rota and allocating interviews to members of the public.
  • Ensure compliance with statutory requirements, including checking quarterly copies of births and deaths, certifying them on the registration system, and sending them to the General Register Office.
  • Prepare the annual report for the General Register Office and be responsible for the safe keeping of deposited registers.
  • Represent the Registration Service at meetings with the Medical Examiner, Registration staff from other areas, and the Coroner.
  • Lead, motivate, and develop a capable, skilled, and knowledgeable Registration Service team, ensuring high standards of customer service are delivered.
  • Implement new ways of working, develop the customer journey, and ensure compliance with legislation and service change requirements.

Requirements

  • Education to degree level or equivalent qualification, or substantial relevant experience within the Registration Service.
  • Professional experience of working as a Deputy Superintendent Registrar or Superintendent Registrar, including budget management responsibility.
  • Excellent communication skills, with a keen eye for detail.
  • Full understanding of the interlinking roles of the General Register Office, the local Authority, and the Registration Service.
  • Good working knowledge of the wider statutory requirements.
  • Experience of managing a team, promoting excellent customer service, and a positive culture, and working with and influencing partners outside the Local Authority.
  • Experience of IT and using standard MS Office programmes, specifically knowledge of the Registration Service software RON.

About Us

We value our staff as individuals, investing in their careers and offering a range of training and development opportunities. We are committed to creating a positive and inclusive work environment, where our employees can thrive and make a real difference to the lives of people in South Gloucestershire.

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