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Registration Manager

2 months ago


Chipping Sodbury, South Gloucestershire, United Kingdom South Gloucestershire Council Full time
About the Role

We are seeking an experienced and skilled Registration Manager to lead our Registration Service team. As a key member of our team, you will be responsible for managing the registration process, ensuring high standards of customer service, and promoting a positive culture within the team.

Key Responsibilities
  • Manage the registration process, including managing the marriage ceremony rota and allocating interviews to members of the public.
  • Lead, motivate, and develop a capable, skilled, and knowledgeable Registration Service team.
  • Ensure high standards of customer service are delivered and a positive culture is encouraged within the team.
  • Implement new ways of working, develop the customer journey, and ensure compliance with legislation and service change requirements.
  • Prepare the annual report for the General Register Office and be responsible for the safe keeping of deposited registers for the district.
  • Attend meetings with the Medical Examiner, Registration staff from other areas, and the Coroner to represent the Registration Service.
Requirements
  • Education to degree level or equivalent qualification.
  • Professional experience of working as a Deputy Superintendent Registrar or Superintendent Registrar over the full range of duties.
  • Experience of managing a team, promoting excellent customer service, and a positive culture.
  • Good working knowledge of the wider statutory requirements and experience of IT and using standard MS Office programmes.
  • Knowledge of the Registration Service software RON.
About Us

We are a local authority that values our staff as individuals and invests in their careers. We offer genuine flexibility to help our staff achieve a work-life balance and are recognised for the quality, breadth, and depth of our training and development offer.