Voids Operations Leader
4 weeks ago
Voids Manager Position Overview
Golding Homes is seeking a skilled Voids Manager to oversee our Voids team, ensuring the delivery of a high-quality, customer-focused voids service. This role is pivotal in maintaining our properties to the highest lettable standards, significantly enhancing customer satisfaction.
Your Role and Responsibilities
As the Voids Manager, you will lead the Voids team in providing efficient and effective services. Your responsibilities will include:
- Managing the Voids team to ensure a customer-centric approach in all operations.
- Ensuring properties meet the lettable standards promptly, contributing to the overall satisfaction of our customers.
- Overseeing the management of sub-contractors through formal contracts, ensuring compliance and quality of service.
- Handling complaints and resolving issues effectively to maintain high service standards.
Candidate Profile
The ideal candidate will possess:
- Significant experience in a senior leadership role within a reactive maintenance environment, particularly in a Housing Association.
- A proven track record of leading and developing high-performing teams in Reactive Repairs and Voids.
- Strong technical knowledge in repairs and maintenance, along with experience in job costing for minor works.
- A minimum of HNC/HND in construction or a related field; CIOB or RICS qualifications are preferred.
- Excellent communication skills with a strong focus on customer care and effective leadership.
What We Offer
Golding Homes values its employees and offers a comprehensive Total Reward package that includes:
- A company vehicle and fuel card.
- A mobile device for work-related tasks.
- Uniform and personal protective equipment.
- 28 days of annual leave plus bank holidays.
- Regular training opportunities for professional development.
- Company pension contributions and life assurance.
- Flexible benefits, including health cash plans, additional holiday purchases, and retail discounts.
We encourage applications from candidates who are passionate about making a difference in the community and enhancing the lives of our customers.
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