IT Service Desk Support Specialist
6 days ago
We are seeking an experienced IT Service Desk Analyst to join our team at Eden Scott. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients.
Key Responsibilities:
- Provide day-to-day remote desktop support to our clients.
- Follow ITIL processes and procedures to ensure efficient incident management.
- Responsible for IT knowledge management to ensure accurate and up-to-date information.
- Ensure all relevant support documentation is available and up-to-date.
- Provide excellent technical support skills and maintain a customer-focused approach.
Requirements:
- Minimum 3 years' experience in IT Support.
- Experience working with Microsoft 365 environment.
- Basic networking experience.
- Strong analytical problem-solving skills.
- Excellent verbal and written communication skills.
Benefits:
- 27 days annual leave + 4 statutory days.
- Private Health Insurance.
- Matched Company Pension contributions (up to 9% of base salary).
- Life Insurance.
- Performance-based discretionary bonus.
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