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IT Support Specialist

2 months ago

East Kilbride, South Lanarkshire, United Kingdom Eden Scott Full time
Job Title: IT Service Desk Analyst

We are seeking an experienced IT Service Desk Analyst to join our team at Eden Scott. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and ensuring that their IT needs are met.

Key Responsibilities:

  • Provide day-to-day remote desktop support to clients
  • Follow ITIL processes and procedures to ensure efficient and effective service delivery
  • Responsible for IT knowledge management to ensure accurate and up-to-date information is available to clients
  • Ensure all relevant support documentation is available and up-to-date
  • Provide excellent technical support skills and maintain a detailed understanding of Service Desk working practices and procedures

Requirements:

  • Minimum 3 years' experience in IT Support
  • Experience working and supporting Microsoft 365 environment
  • Basic networking experience
  • Strong analytical problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to operate effectively in a pressurised environment

Benefits:

  • 27 days annual leave + 4 statutory days
  • Private Health Insurance
  • Matched Company Pension contributions (up to 9% of base salary)
  • Life Insurance
  • Performance based discretionary bonus