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IT Support Specialist

2 months ago

East Kilbride, South Lanarkshire, United Kingdom Eden Scott Full time
IT Service Desk Analyst

Eden Scott is seeking an IT Service Desk Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees.

Key Responsibilities:
  • Provide day-to-day remote desktop support to employees
  • Follow ITIL processes and procedures to ensure efficient issue resolution
  • Manage IT knowledge management to ensure accurate and up-to-date information
  • Develop and maintain technical documentation for supported systems and applications
  • Collaborate with internal stakeholders to resolve technical issues
  • Continuously improve processes and procedures to enhance service delivery
Requirements:
  • Minimum 3 years' experience in IT support
  • Experience working with Microsoft 365 environment
  • Basic networking knowledge
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment