IT Support Specialist

5 days ago


East Kilbride, South Lanarkshire, United Kingdom Eden Scott Full time
Job Description

**Excellent Opportunity with a Leading Global Organisation**

Eden Scott is seeking an experienced IT Service Desk Analyst to join our team. As the single point of contact for all company IT needs, you will be accountable for resolving incidents and requests through remote support.

Key Responsibilities:

  • Provide day-to-day remote desktop support to ensure seamless IT operations.
  • Follow established ITIL processes and procedures, continually reviewing and improving them to enhance service delivery.
  • Take ownership of IT knowledge management, ensuring accurate and up-to-date information is available to the right people at the right time.
  • Develop and maintain comprehensive support documentation for supported systems and applications.
  • Provide exceptional technical support skills, ensuring high-quality service delivery.
  • Maintain a detailed understanding of Service Desk working practices and procedures.
  • Focus on delivering excellent customer service.
  • Meet personal KPIs by maintaining required work standards.

Requirements:

  • Minimum 3 years' experience in IT Support.
  • Experience working and supporting Microsoft 365 environments.
  • Basic networking experience.
  • Strong analytical problem-solving skills.
  • Excellent verbal and written communication skills.
  • Excellent follow-up skills, with the ability to take initiative and stay with problems from beginning to end.
  • Able to operate effectively in a pressurised environment, managing rapidly evolving situations to a satisfactory conclusion.
  • Proven ability to work independently and as part of a team.
  • Proven Incident/Change/Problem process knowledge.

Benefits Package:

  • 27 days annual leave + 4 statutory days.
  • Private Health Insurance.
  • Matched Company Pension contributions (up to 9% of base salary).
  • Life Insurance.
  • Performance-based discretionary bonus.


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