Mechanical Technical Supervisor

4 weeks ago

Forfar, Angus, United Kingdom NOV Full time
JOB OVERVIEW

As a Mechanical Technical Supervisor within NOV's Aftermarket Technical Equipment Support Services (TESS) team, you will play a pivotal role in overseeing, coordinating, and enhancing the technical support offerings provided by NOV. Your responsibilities will encompass managing the activities of Technical Support Staff, which includes training, employee development, and recruitment decisions. Regularly assess and refine departmental processes and methods to ensure they remain current and efficient. Engage in financial planning and forecasting for the department.

Your success in this position will be underpinned by your ability to interpret engineering schematics and systematically troubleshoot NOV equipment. You will provide essential support and guidance for complex inquiries within the department to achieve strategic resolutions.

As we strive to grow our business, we equally prioritize the development of our team’s skills. With the backing of the supervisory team, you will have opportunities for career advancement and ongoing personal development to meet both personal and organizational objectives.

KEY RESPONSIBILITIES
  • Supervise Mechanical/Hydraulic Technical Leads in support of TESS COE Groups 1, 4, & 5.
  • Continuously develop a global technical team to ensure the highest standard of technical services.
  • Plan and oversee targeted training and development initiatives for Tier 2 Technical Leads and Technical Advisors.
  • Manage departmental budget and expenditures effectively.
  • Enhance product knowledge within the team and promote resource sharing.
  • Assist the team in resolving a diverse range of technical challenges using current knowledge, independent research, and external resources.
  • Support product notification reviews and planning for releases.
  • Authorize reports that include damage assessments and recommended corrective actions based on customer feedback and field service reports.
  • Ensure adequate coverage is maintained at all times, including during vacations and absences.
  • Collaborate with internal and external specialists to facilitate complex issue resolution and work with other business lines to uphold our commitment to exceptional service.
QUALIFICATIONS
  • A Bachelor's Degree in Engineering is preferred, or an equivalent combination of education and technical experience.
EXPERIENCE
  • Proven experience in a technical or operational management role, ideally with a background in managing a multi-disciplinary team.
  • Experience with P&L accountability within an operation and proficiency in financial analysis and forecasting.
SKILLS AND KNOWLEDGE
  • Ability to independently resolve a wide array of technical issues using current knowledge, research, and external resources.
  • Strong customer service orientation.
  • Capability to work autonomously while also being an effective team player.
  • Adept at managing multiple tasks in a fast-paced, high-pressure environment.
  • Strong leadership, training, and team-building skills with the ability to motivate and influence others.
  • Excellent organizational, prioritization, process management, and reporting skills.
  • Outstanding communication skills, both written and verbal.
  • Proficient in writing technical reports.
  • Expertise in reading mechanical and hydraulic schematics.
  • In-depth knowledge of mechanical and hydraulic systems, along with a comprehensive understanding of the design, operation, and maintenance of specific NOV Rig Systems equipment.
  • Proficient in MS Office applications (Word, Excel, PowerPoint, Project).
BENEFITS

We offer a comprehensive benefits package that includes:
  • 30 days of vacation plus 4 public holidays.
  • Private Medical Insurance.
  • Employee Assistance Program.
FINANCIAL PROTECTION
  • Pension Plan.
  • Income Protection.
  • Life Assurance.
  • Personal Accident Coverage.
Flexible Benefits Program
  • Dental Insurance.
  • Healthcare Cash Plan.
  • Partner Life Assurance.
  • Critical Illness Coverage.
  • Retail Vouchers.
  • Gym Membership.
  • Cycle to Work Scheme.
  • Travel Insurance.
ABOUT NOV

Every day, the oil and gas industry's leading professionals leverage over 150 years of experience to assist our customers in achieving sustainable success.

We Power the Industry that Powers the World

Across every region and sector of drilling and production, our family of companies delivers the technical expertise, advanced equipment, and operational support necessary for success—now and into the future.

Global Family

We are a global community of thousands, united as one team to create a lasting impact for ourselves, our customers, and the communities in which we operate.

Purposeful Innovation

Through intentional business innovation, product development, and service delivery, we are committed to enhancing the industry that powers the world.

Service Above All

This principle drives us to anticipate our customers' needs and collaborate with them to deliver superior products and services on time and within budget.

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