Technical Support Engineer

2 weeks ago


Tile Hill, United Kingdom Applause IT Recruitment Ltd Full time
Position Overview

As a 2nd Line Engineer within a reputable managed services organization, you will play a crucial role in providing exceptional technical support to our diverse clientele.

Key Responsibilities
  • Delivering expert technical assistance to clients, ensuring timely diagnosis and resolution of issues.
  • Setting up, configuring, and maintaining both hardware and software components.
  • Managing user accounts and devices, addressing technical inquiries, and troubleshooting problems effectively.
Required Experience

The ideal candidate will possess:

  • A minimum of 3-5 years of experience in IT, specifically within a managed services environment.
  • Strong proficiency in Windows 10/11, Windows Server, Office 365, and SCCM or similar tools.
  • Experience with Active Directory and the ability to configure PCs and cloud services, particularly in Azure.
  • Familiarity with Antivirus solutions and networking fundamentals, including Ubiquiti and Draytek.
  • Knowledge of virtualization technologies, preferably Hyper-V, and VoIP/Telecom systems, ideally with 3CX and HP Select.
Additional Skills

Successful candidates will demonstrate:

  • The ability to communicate complex technical issues in a clear and understandable manner to users at all levels.
  • A clean UK driving license, as travel to client sites is a requirement.

Join us in delivering top-notch IT solutions and support to our clients, enhancing their operational efficiency and satisfaction.



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