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Technical Support Specialist
2 months ago
Job Title: 2nd Line Engineer
Job Type: Full-time
Location: West Coventry
Job Description:
We are seeking a highly skilled 2nd Line Engineer to join our team at Applause IT Recruitment Ltd. As a 2nd Line Engineer, you will be responsible for delivering technical assistance to our clients, including diagnosing and resolving issues, setting up and configuring hardware and software elements, overseeing user and device management, addressing technical queries, and resolving problems.
Key Responsibilities:
- Deliver technical assistance to clients via phone, email, or remote access
- Diagnose and resolve technical issues with hardware and software elements
- Configure and maintain user and device management systems
- Address technical queries and resolve problems in a timely and efficient manner
- Update ticketing systems with accurate and detailed information
- Collaborate with other teams to resolve complex technical issues
Requirements:
- 3-5 years' experience in IT and prior experience within a managed services provider
- Strong knowledge of Windows 10/11, Windows Server, Office 365, SCCM, Active Directory
- Ability to configure PCs and cloud support services primarily within Azure
- Prior Antivirus knowledge or experience
- Networking fundamentals experience including prior knowledge of Ubiquiti and Draytek
- Virtualisation - Hyper-V preferentially
- VoIP / Telecoms experience - ideally using 3CX and HP Select
- Ability to explain technical problems in a simple way to end users at all levels within the business
- Clean UK driving license
What We Offer:
- Competitive salary of £35,000 - £40,000
- Benefits package
- Opportunity to upskill into 3rd line