Technical Support Specialist

4 weeks ago

Brierley Hill, Dudley, United Kingdom ERIKS Full time
About the Role

This is a key position within our industrial gearbox repair team, requiring technical expertise to support the specialist repair facility for gearboxes and rotating equipment.

Responsibilities
  • Provide internal product, application, and commercial support to our service centre network and customers.
  • Develop in-depth knowledge of our Drives and Power Transmission core product range, including features, benefits, and real-world applications.
  • Assist in driving profitable sales forward by identifying opportunities for private label and A-brand product sales.
  • Support the Centre of Expertise Gearbox specialist team in the assessment, analysis, and supply of completed drive assemblies.
  • Carry out technical support within the team, assisting with equipment dismantling, inspection, rectification, and condition reporting.
  • Provide front-line fault analysis and rectification of issues both electrically and mechanically.
  • Identify and rectify issues associated with equipment.
  • Provide emergency repair services to customers as required.
  • Participate in call-out rotas as needed.
  • Work on-site and in the workshop.
  • Ensure high levels of customer service at all times.
  • Work within current health and safety guidelines and site requirements.
  • Contribute to the maintenance of Health and Safety in the workplace.
About You
  • Dealing with technical enquiries.
  • Identifying technical products.
  • Application support and advice.
  • Product selection and quotation.
  • Liaising with suppliers.
  • After-sales product support and training.
  • Promotion of private label & A-brand products.
  • Identifying cross-selling opportunities.
  • Pricing and margin advice.
  • 24-hour response service (rota).
  • Gearbox/repair knowledge advantageous.
Your Offer

We offer a competitive salary and a range of benefits, including:

  • 25 days plus bank holidays annual holiday entitlement.
  • Ability to purchase an additional 5 days holiday subject to scheme rules.
  • Contributory Pension Scheme.
  • Bike to Work Scheme.
  • Life Assurance.
  • Up to 1 day's paid leave to concentrate on your wellbeing.
  • A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support.
About Us

We're ERIKS, a leading Specialised Industrial Service Provider. We offer a wide range of innovative and high-quality mechanical engineering components and logistics services from our over 200 locations across the UK & Ireland.

We provide our customers with the parts and products they need, sometimes partnering with them in their own locations as a seamless extension of their own team.

Our mission is to make our customer's industry work better.

We know and understand that our people are critical to our success, providing our customers with specialist knowledge and world-class service.

Which is where you come in.

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