Technical Support Specialist

3 weeks ago


Brierley Hill, Dudley, United Kingdom ERIKS Full time

Role Overview:

As a Technical Support Specialist at ERIKS, you will play a key role in providing technical support to our industrial gearbox repair team. Your primary responsibility will be to assist in the assessment, analysis, and supply of completed drive assemblies, both new and repaired.

Key Responsibilities:

  • Provide product and application support to ERIKS' service centre network and customers.
  • Develop in-depth knowledge of the Drives and Power Transmission core product range, including its features and benefits.
  • Assist in driving profitable sales forward by identifying opportunities for private label and A-brand product sales.
  • Carry out support within the team, assisting in the dismantling, inspection, rectification, and condition reporting of equipment in a workshop environment.
  • Provide front-line fault analysis and rectification of issues both electrically and mechanically.
  • Identify and rectify issues associated with the equipment.
  • Provide emergency repair services to customers as required.
  • Participate in call-out rotas as required.
  • Work on-site as well as in the workshop.
  • Ensure high levels of customer service at all times.
  • Work within the current health and safety guidelines and site requirements.
  • Contribute to the maintenance of health and safety in the workplace.

About You:

  • You will have experience dealing with technical enquiries and identifying technical products.
  • You will be able to provide application support and advice, as well as product selection and quotation.
  • You will have good communication skills and be able to liaise with suppliers.
  • You will be able to provide after-sales product support and training.
  • You will have knowledge of gearbox and repair techniques, which is advantageous.

What We Offer:

  • A competitive salary.
  • A range of benefits, including 25 days' annual holiday entitlement, contributory pension scheme, and bike-to-work scheme.
  • Opportunities for career development and growth.
  • A supportive and collaborative work environment.


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