Technical Support Specialist

2 weeks ago


Brierley Hill, Dudley, United Kingdom ERIKS Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our industrial gearbox repair team. As a key member of our team, you will provide technical support for gearboxes and rotating equipment repair facility.

Key Responsibilities:

  • Offer product, application, and commercial support to our service center network and customers.
  • Develop expertise in Drives and Power Transmission core product range.
  • Assist in driving sales by identifying opportunities for product sales.
  • Support the mechanical team in equipment assessment, inspection, and repair.
  • Provide front line fault analysis and rectification, on-site and in the workshop.
  • Ensure high levels of customer service and safety compliance.

Working Hours:

Monday to Friday: 8:30am - 5:30pm

Weekly hours: 39 (1 hour early finish on agreed day)

Breaks: 1 hour

About You:

  • Handle technical enquiries and product selection.
  • Liaise with suppliers and provide after-sales support.
  • Identify cross-selling opportunities and provide pricing advice.
  • Respond to service calls on a rota basis.

What We Offer:

  • Competitive salary and benefits package.
  • 25 days plus bank holidays annual holiday entitlement.
  • Bike to Work Scheme.
  • Life Assurance.
  • Wellbeing support including mental health services and lifestyle coaching.
  • Company Sick Pay and Group Income Protection.
  • Free access to LinkedIn Learning and ERIKS branded workwear.
  • Free Eye tests.

About ERIKS:

ERIKS is a leading Specialised Industrial Service Provider offering mechanical engineering components and logistics services across the UK & Ireland to make industries work better.

Why ERIKS?

Joining ERIKS means being part of a special team where your development and contributions are valued, and you are part of something bigger than just a job.



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