Technical Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our industrial gearbox repair team. As a key member of our team, you will provide technical support for gearboxes and rotating equipment repair facility.
Key Responsibilities:
- Offer product, application, and commercial support to our service center network and customers.
- Develop expertise in Drives and Power Transmission core product range.
- Assist in driving sales by identifying opportunities for product sales.
- Support the mechanical team in equipment assessment, inspection, and repair.
- Provide front line fault analysis and rectification, on-site and in the workshop.
- Ensure high levels of customer service and safety compliance.
Working Hours:
Monday to Friday: 8:30am - 5:30pm
Weekly hours: 39 (1 hour early finish on agreed day)
Breaks: 1 hour
About You:
- Handle technical enquiries and product selection.
- Liaise with suppliers and provide after-sales support.
- Identify cross-selling opportunities and provide pricing advice.
- Respond to service calls on a rota basis.
What We Offer:
- Competitive salary and benefits package.
- 25 days plus bank holidays annual holiday entitlement.
- Bike to Work Scheme.
- Life Assurance.
- Wellbeing support including mental health services and lifestyle coaching.
- Company Sick Pay and Group Income Protection.
- Free access to LinkedIn Learning and ERIKS branded workwear.
- Free Eye tests.
About ERIKS:
ERIKS is a leading Specialised Industrial Service Provider offering mechanical engineering components and logistics services across the UK & Ireland to make industries work better.
Why ERIKS?
Joining ERIKS means being part of a special team where your development and contributions are valued, and you are part of something bigger than just a job.
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