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IT Support Specialist
2 months ago
Job Title: 1st Line Support Administrator
Job Type: Full-time
Company: Gleeson Recruitment Group
Location: Brierley Hill
Job Description:
We are seeking a highly skilled and motivated 1st Line Support Administrator to join our team at Gleeson Recruitment Group. As a key member of our IT department, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues with desktop, hardware, and software applications
- Configure and maintain Local Area Network (LAN) architecture and Microsoft desktop operating systems
- Administer telecom, email, and network systems
- Manage ticketing systems (Service Now)
- Perform desktop support, telecom administration, and Microsoft service and email administration
Requirements:
- Strong understanding of IT support principles and practices
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of ticketing systems and IT service management
- Experience with desktop, hardware, and software applications
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
How to Apply: If you are a motivated and experienced IT professional looking for a new challenge, please submit your application to Gleeson Recruitment Group.
