Technical Support Specialist

3 days ago

Brierley Hill, Dudley, United Kingdom ERIKS Full time
About the Role

This is a key position within the industrial gearbox repair team, with primary responsibility for providing technical support to the specialist repair facility for gearboxes and rotating equipment.

Key Responsibilities
  • Provide internal product, application, and commercial support to ERIKS' service centre network and customers.
  • Develop in-depth knowledge of the Drives and Power Transmission core product range, including its features and benefits, and the application of these product technologies in real-world situations.
  • Assist in driving profitable sales forward by identifying opportunities for private label and A-brand product sales and associated products within the Drives and Power Transmission range.
  • Support the Centre of Expertise Gearbox specialist team in the assessment, analysis, order, and supply of completed drive assemblies, new and repair.
  • Carry out support within the team, assisting the mechanical dismantling, inspection, rectification, and condition reporting of equipment in a workshop environment.
  • Provide front-line fault analysis and rectification of issues both electrically and mechanically.
  • Identify and rectify issues associated with the equipment.
  • Provide emergency repair service to customers as required.
  • Participate in call-out rota as required.
  • Work on-site as well as in the workshop.
  • Ensure high levels of customer service at all times.
  • Work within the current health and safety guidelines and site requirements.
  • Contribute to the maintenance of Health and Safety in the workplace.
About You
  • Dealing with technical enquiries.
  • Identifying technical products.
  • Application support and advice.
  • Product selection and quotation.
  • Liaising with suppliers.
  • After-sales product support and training.
  • Promotion of private label & A-brand products.
  • Identifying cross-selling opportunities.
  • Pricing and margin advice.
  • 24-hour response service (rota).
  • Gearbox/repair knowledge advantageous.
Your Offer
  • 25 days plus bank holidays annual holiday entitlement.
  • Ability to purchase an additional 5 days holiday subject to scheme rules.
  • Contributory Pension Scheme.
  • Bike to Work Scheme.
  • Life Assurance.
  • Up to 1 day's paid leave to concentrate on your wellbeing.
  • A full integrated Employee Assistance Programme including a 24/7 helpline for emotional and practical support, as well as financial and legal support including:
  • Unlimited mental health support from qualified mental healthcare professionals.
  • 24/7, unlimited remote GP appointments – so you can get fast access to a doctor at a time convenient to you.
  • Six 1-2-1 nutritional video consultations per year.
  • Six 1-2-1 digitally delivered personal training sessions per year.
  • 360 Wellbeing Score — take just four short assessments to get your score and unlock six 1-2-1 lifestyle coaching sessions per year.
  • Physiotherapy — eight sessions a year shared between you and your partner.
  • Medical second opinions.
  • Savings and discounts for savings on weekly costs.
  • On-demand wellness content, plus our Wellbeing Calendar, which is packed with podcasts, articles, webinars and more to help manage your wellbeing.
  • Company Sick Pay from day 1.
  • Group Income Protection – after a period of sickness absence.
  • Long service recognition.
  • Free unlimited access to LinkedIn Learning.
  • Free ERIKS Branded workwear.
  • Free Eye tests.

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