2nd Line Support Technician

5 days ago


Tile Hill, United Kingdom Applause IT Recruitment Ltd Full time
Position: 2nd Line Support Technician

Location: West Coventry - commutable from Warwickshire with free parking on site.

Salary: £35,000 - £40,000 + Benefits

Company Overview:
Applause IT Recruitment Ltd is collaborating with a reputable SME managed services provider seeking to enhance their team with a skilled 2nd Line Support Technician. This role presents an excellent opportunity for professional growth, with potential advancement into 3rd line support within a Microsoft technology environment.

Role Responsibilities:
The selected candidate will be responsible for delivering exceptional technical support to clients. Key responsibilities include:
  • Diagnosing and resolving technical issues efficiently.
  • Setting up, configuring, and maintaining hardware and software systems.
  • Managing user accounts and devices effectively.
  • Addressing technical inquiries and troubleshooting problems.

Required Skills and Experience:
The ideal candidate should possess:
  • 3-5 years of experience in IT, preferably within a managed services environment.
  • Strong proficiency in Windows 10/11, Windows Server, Office 365, and SCCM (or similar).
  • Experience with Active Directory and cloud support services, particularly in Azure.
  • Knowledge of Antivirus solutions.
  • Familiarity with networking fundamentals, including Ubiquiti and Draytek.
  • Virtualization experience, preferably with Hyper-V.
  • Exposure to VoIP and Telecoms, ideally with 3CX and HP Select.

Additionally, the candidate should be capable of conveying technical issues in a clear and understandable manner to users at all levels within the organization. A clean UK driving license is essential for site visits.

If you are interested in this opportunity, please consider applying.

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