2nd Line Support Technician
5 days ago
Location: West Coventry - commutable from Warwickshire with free parking on site.
Salary: £35,000 - £40,000 + Benefits
Company Overview:
Applause IT Recruitment Ltd is collaborating with a reputable SME managed services provider seeking to enhance their team with a skilled 2nd Line Support Technician. This role presents an excellent opportunity for professional growth, with potential advancement into 3rd line support within a Microsoft technology environment.
Role Responsibilities:
The selected candidate will be responsible for delivering exceptional technical support to clients. Key responsibilities include:
- Diagnosing and resolving technical issues efficiently.
- Setting up, configuring, and maintaining hardware and software systems.
- Managing user accounts and devices effectively.
- Addressing technical inquiries and troubleshooting problems.
Required Skills and Experience:
The ideal candidate should possess:
- 3-5 years of experience in IT, preferably within a managed services environment.
- Strong proficiency in Windows 10/11, Windows Server, Office 365, and SCCM (or similar).
- Experience with Active Directory and cloud support services, particularly in Azure.
- Knowledge of Antivirus solutions.
- Familiarity with networking fundamentals, including Ubiquiti and Draytek.
- Virtualization experience, preferably with Hyper-V.
- Exposure to VoIP and Telecoms, ideally with 3CX and HP Select.
Additionally, the candidate should be capable of conveying technical issues in a clear and understandable manner to users at all levels within the organization. A clean UK driving license is essential for site visits.
If you are interested in this opportunity, please consider applying.
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