Front Office Team Member

5 days ago


United Kingdom The Harcourt Hotel Full time
Job Title: Front Office Team Member

We are seeking a highly organized and professional Front Office Team Member to join our team at The Harcourt Hotel. As a key member of our Front Office team, you will be responsible for delivering exceptional guest service and ensuring a seamless check-in experience for our guests.

Key Responsibilities:
  • Meet and greet guests, checking them in and ensuring a smooth and efficient process
  • Operate the hotel booking systems, including Hotsoft
  • Problem-solve and deal with guest enquiries, requests, and expectations
  • Deliver exceptional customer care and guest service
Requirements:
  • Excellent spoken and written English
  • Minimum of 1-2 years previous Front Office experience in a 3-star property
  • Solid knowledge of Front Office Reception Procedures and systems
  • Highly organized and excellent Microsoft office skills
What We Offer:
  • Opportunity to work in a dynamic and fast-paced environment
  • Chance to develop your skills and knowledge in Front Office operations
  • Competitive salary and benefits package


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