Front Office Operations Manager

5 days ago


United Kingdom Richard Lynch Consulting Limited Full time £35,000
Front Office Manager Job Description

We are seeking a highly skilled and experienced Front Office Manager to join our team at Richard Lynch Consulting Limited. As a key member of our hotel's management team, you will be responsible for overseeing the effective operations of the Front Office, Concierge, and Overnight teams.

Key Responsibilities:

  • Oversee the daily operations of the Front Office, ensuring seamless guest experiences and efficient service delivery.
  • Manage and train staff to achieve agreed Service Operation Procedure (SOP) standards and beyond.
  • Develop and implement strategies to enhance guest satisfaction, loyalty, and retention.
  • Monitor and control cash, floats, change, billing systems, and house accounts.
  • Collaborate with Senior Management to address guest complaints and concerns.

Requirements:

  • Minimum 3 years of experience in Front Office Management, preferably in a 4/5-star hotel setting.
  • Exceptional communication, negotiation, and organizational skills.
  • Fluent spoken and written English.
  • Ability to work independently and as part of a team.

What We Offer:

  • Clothing Allowance
  • Meal Allowance/Canteen
  • Paid Holidays
  • Parking

Please note that all applicants must have the right to live and work in Ireland without restriction, as we are unable to accept applications with visa requirements.



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