Front Office Department Head
5 days ago
We are seeking a highly motivated and experienced Front Office Manager to lead our front office department at The Royal Marine Hotel. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our front office functions.
Key Responsibilities:- Lead and motivate the front office team to deliver outstanding levels of service to guests
- Direct and work with managers and team to successfully execute all front office operations, including guest arrival and departure procedures
- Establish and implement standards to ensure all services offered are of the highest quality
- Identify and analyze operational challenges and facilitate the development of solutions to prevent reoccurrence
- Liaise with the accommodation and maintenance department daily to ensure that potential issues are dealt with in a controlled manner
- Develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs
- Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed
- Manage staffing levels to ensure that guest service, operational needs, and financial objectives are met through forward planning
- Ensure compliance in relation to Health & Safety and statutory requirements
- Display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations
- Maintain a strong visible presence in the department
- Ability to recruit, train, develop and retain team members
- Previous experience in Irish market in a similar position within a 4* property
- Excellent attention to detail and the ability to motivate self and team
- Strong, professional communication skills are essential, both oral and written
- Previous experience in a high-volume property in Ireland
- Fully competent in the property management system, HOTSOFT or similar PMS
- The ability to work under pressure, on their own initiative and have a passion for the hospitality business
- Career Development and Training Opportunities for advancement
- Staff Discounts on accommodation in our Sister Properties
- Complimentary Health Club and Pool Membership
- Discounted Spa treatments & Products
- Complimentary Golf in Druids Heath
- Bike to work scheme & other commuter plans
- Meals during shifts & Healthy Snacks
- Free parking
- Length of Service Rewards
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