Hotel Front Office Supervisor

5 days ago


United Kingdom Smorg ROI Mgt Ltd - Travelodge Ireland Full time £30,000
Job Title: Hotel Front Office Supervisor

Join our team as a Hotel Front Office Supervisor and take on a challenging role that requires exceptional leadership skills and a passion for delivering exceptional customer service.

About the Role:

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at Smorg ROI Mgt Ltd - Travelodge Ireland. As a Front Office Supervisor, you will be responsible for leading a team of front desk staff and ensuring that all guests receive a warm and welcoming experience.

Key Responsibilities:
  • Lead a team of front desk staff and provide guidance and support to ensure excellent customer service.
  • Ensure that all front office operations are running smoothly and efficiently.
  • Manage guest check-ins and check-outs, and resolve any issues that may arise.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless communication and service delivery.
Requirements:
  • At least 1-2 years of experience in a front office role.
  • Excellent leadership and communication skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Experience with Opera system is a plus.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Generous subsidized room nights and employee rate discounts across Ireland's TIFCO hotels.
  • 50% off food and beverage when availing of TIFCO employee complimentary and rate benefit programmes.
  • 25% off food and beverage in TIFCO owned properties.


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