Front Office Supervisor

5 days ago

United Kingdom Campus Residences DAC Full time
Job Title: Supervisor

Location: Campus Residences DAC

Position Type: Full-Time

Reports To: Reception Manager

Job Overview:

We are seeking a highly organized and customer-focused Supervisor to lead our reception team and ensure an exceptional guest experience at Campus Residences DAC.

As a Supervisor, you will oversee daily activities, manage staff, and ensure that our Student Accommodation facilities run smoothly and efficiently.

Key Responsibilities:
  1. Supervise and support front desk, housekeeping, and other departments to ensure seamless service delivery.
  2. Guest Services: Respond to guest inquiries, concerns, and complaints professionally and promptly, resolving any issues to enhance guest experience.
  3. Ensure that all staff maintain high levels of customer service and uphold the quality standards.
  4. Staff Management: Assist with recruitment, training, and performance evaluation of staff.
  5. Financial and Administrative Duties: Assist in managing the hotel's budget, including monitoring expenses and maximizing revenue opportunities.
  6. Conduct regular inventory checks and maintain stock of necessary supplies.
  7. Communicate effectively with senior management on hotel performance, guest feedback, and any operational challenges.
  8. Ability to manage and motivate a team to deliver outstanding service.
  9. Excellent organizational and time-management skills.
  10. Proficiency in hotel management software (e.g., PMS) and MS Office Suite.
  11. A flexible approach to work, including availability to work evenings, weekends, and holidays.
Benefits:
  • Competitive salary
  • Paid vacation and sick leave

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