Front Office Team Lead

4 days ago


United Kingdom The Harcourt Hotel Full time
Job Title: Receptionist

We are seeking a highly organized and professional Receptionist to join our Front Office team at The Harcourt Hotel. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless check-in experience for our guests.

Key Responsibilities:
  • Meet and greet guests, checking them in and ensuring a smooth and efficient process
  • Operate the hotel's front office systems, including Hotsoft, to manage guest bookings and reservations
  • Provide exceptional customer care and guest service, responding to guest inquiries and requests in a timely and professional manner
  • Work collaboratively with the Front Office team to achieve excellent service standards and maintain a high level of guest satisfaction
Requirements:
  • Minimum of 1-2 years' experience in a Front Office environment, preferably in a 3 or 4-star property
  • Excellent spoken and written English, with a strong focus on customer service and communication skills
  • Knowledge of front office procedures and systems, including Hotsoft
  • Highly organized and able to work independently, with a strong attention to detail
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career development and growth within the hotel
  • Training and support to ensure you have the skills and knowledge to excel in your role


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