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Hotel Guest Services Manager
2 months ago
We're on an exciting journey at Staycity Group, with 32 exceptional properties across iconic European cities. As a Guest Services Manager, you'll play a vital role in delivering world-class customer care to our guests.
Key Responsibilities:- Welcome guests to the hotel in a friendly manner, adhering to our Standard of Procedure.
- Monitor and action feedback from guest satisfaction surveys, 3rd party websites, and clients to resolve any disputes and complaints professionally.
- Supervise department employees to maintain the correct standards and methods of service.
- Anticipate and rectify problems to ensure guest well-being and satisfaction within the hotel.
- Deputize in the absence of the Front Office Manager.
- At least 2 years of experience in management, preferably at the Front Desk in a similar property.
- Excellent communication skills, highly focused, motivated, and professional in appearance and presentation to represent the Staycity Group Brand.
- Outstanding customer service skills and attention to detail.
- A self-motivator with a passion for customer service and the ability to motivate, appraise, support, and challenge the team to deliver world-class results.
- Paid maternity, surrogacy, adoptive, and paternity leave.
- An extra day off for your birthday.
- Build a career with Staycity Group, with great opportunities for personal and professional development.
- Flexible working patterns to support all team members.
- Discounted rates for overnight stays for you, your family, and friends.
- Refer and earn scheme.
- Cycle to work scheme.
- Education Support.
- Volunteer days.
- EAP: Support for you and your family when you need it.
We're looking for a motivated and professional individual who can navigate challenges with kindness and clarity, backed by data-driven decision-making skills. If you're passionate about delivering exceptional customer experiences, we'd love to hear from you.
