Revenue and Benefits Support Specialist

4 weeks ago


Bracknell, Bracknell Forest, United Kingdom NEC Full time

Become a Part of Our Dynamic Team

Are you an experienced professional in the realm of Revenue and Benefits? We are on the lookout for a Support Specialist who possesses a strong background in assisting clients with software-related challenges and inquiries. This position allows for remote work following an initial training phase.

In your role as a Support Specialist, you will work in close collaboration with our development and product teams to improve our software offerings and ensure high levels of customer satisfaction. Familiarity with NEC's Revenue and Benefits systems will be advantageous.

Key Responsibilities:

  • Deliver technical support and application assistance to NEC clients
  • Exhibit proficiency in application environments while adhering to service level agreements (SLAs)
  • Address incidents within the stipulated SLAs
  • Convert client requirements into effective solutions
  • Spot opportunities for revenue enhancement through additional services

This position provides a well-rounded blend of office and remote work. Join us to experience a supportive workplace with excellent benefits that prioritize your well-being.

Required Qualifications:

Essential Skills:

  • In-depth knowledge of Revenue and Benefits software
  • Understanding of Revenue Legislation, Council Tax, and Non-Domestic Rates
  • Ability to prioritize and manage issue resolution effectively
  • Experience within the Public Sector
  • Strong skills in customer relationship management

Preferred Skills:

  • ITIL v3 Foundation certification
  • Familiarity with software development in an ISO 9001 environment
  • Knowledge of SQL

Join NEC Software Solutions and take advantage of an outstanding benefits package, which includes private medical insurance, a generous holiday allowance, life insurance, and more. Benefit from our flexible perks and complimentary access to LinkedIn Learning for ongoing professional development.



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