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Revenues and Benefits Support Specialist

2 months ago

Bracknell, Bracknell Forest, United Kingdom NEC Software Solutions Full time
Job Description

About the Role

We are seeking a highly skilled Revenues and Benefits Support Specialist to join our team at NEC Software Solutions. As a key member of our Entitlements Team, you will play a vital role in resolving application issues and providing exceptional customer support.

Key Responsibilities

  • Provide technical assistance and application support to customers, ensuring issues are resolved efficiently and effectively.
  • Work closely with colleagues in development and product teams to improve software and drive customer satisfaction.
  • Identify opportunities for revenue generation through the provision of additional services and solutions to customers.

Requirements

  • Extensive knowledge of Revenues and Benefits software.
  • Good understanding of Revenues Legislation, Council Tax, and Non-Domestic Rates.
  • Ability to recognize and prioritize urgent calls.
  • Excellent customer relationship skills.

What We Offer

  • A fun and diverse work environment with great benefits.
  • Excellent training and development opportunities.
  • A competitive salary and benefits package.

About Us

NEC Software Solutions is a leading provider of software solutions to governments, hospitals, police forces, and other public sector organizations. We help our customers to improve their services and support their communities.