Council Tax/Business Rates Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Revenues and Benefits software specialist to join our NEC Entitlements Team as a Support Consultant. As a key member of our team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.
Main Responsibilities
- Provide technical assistance and application support to customers, ensuring issues are resolved efficiently and effectively.
- Demonstrate in-depth knowledge of application environments and SLAs, with the ability to pick up application support issues.
- Understand contractual commitments with customers and ensure incidents/problems are resolved within contracted SLAs.
- Translate customer requirements to provide workarounds and fixes to a wide range of customer problems.
- Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers.
Essential Skills
- Extensive knowledge of Revenues and Benefits software.
- Good knowledge of Revenues Legislation, Council Tax, and Non-Domestic Rates.
- Ability to recognise and prioritise urgent calls.
- Ability to manage an issue to conclusion, co-ordinating the skills of additional resources, or past experience, as required.
- Experience of working for/with the Public Sector.
- Good customer relationship skills.
About NEC
We pride ourselves on offering an excellent benefits package, including an above-average pension scheme, private medical cover, and a selection of flexible benefits to suit your individual needs.
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