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Council Tax/Business Rates Support Specialist
1 month ago
About the Role
We are seeking a highly skilled Council Tax/Business Rates Support Consultant to join our team at NEC Software Solutions. As a key member of our Entitlements Team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.
Main Responsibilities
- Provide technical assistance and application support to customers via phone, email, and other communication channels.
- Demonstrate in-depth knowledge of application environments and resolve complex support issues in a timely and efficient manner.
- Understand contractual commitments with customers and ensure incidents/problems are resolved within contracted SLAs.
- Translate customer requirements into workarounds and fixes for a wide range of customer problems.
- Identify opportunities for revenue generation through provision of additional services and solutions to customers.
Essential Skills
- Extensive knowledge of Revenues and Benefits software.
- Good knowledge of Revenues Legislation, Council Tax, and Non-Domestic Rates.
- Ability to recognise and prioritise urgent calls.
- Ability to manage issues to conclusion, coordinating the skills of additional resources as required.
- Experience of working for/with the Public Sector.
- Good customer relationship skills.
Desirable Skills
- ITIL v3 Foundation certificate.
- Understanding of principles of software development within an ISO 9001 accredited environment.
- SQL knowledge.
Benefits
- Private Medical Cover funded by NEC for Employees.
- 25 days paid holiday with the option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC.
- A Group Pension Plan with fantastic employer contributions.
- A selection of flexible benefits to suit individual needs.
- Free access to LinkedIn Learning with over 15,000 courses.
About NEC Software Solutions
We pride ourselves on offering an excellent benefits package and a fun, diverse workplace. If you are a motivated and experienced Council Tax/Business Rates Support Consultant looking for a new challenge, we encourage you to apply for this exciting opportunity.
