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Council Tax/Business Rates Support Specialist

2 months ago


Bracknell, Bracknell Forest, United Kingdom NEC Full time

Job Title: Council Tax/Business Rates Support Specialist

Job Summary:

We are seeking a highly skilled Council Tax/Business Rates Support Specialist to join our team at NEC. As a key member of our Revenues and Benefits Software Support team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.

Main Responsibilities:

  • Provide technical assistance and application support to customers
  • Demonstrate in-depth knowledge of Revenues and Benefits software environments
  • Understand contractual commitments with customers and ensure incidents/problems are resolved within contracted SLAs
  • Translate customer requirements to provide workarounds and fixes to a wide range of customer problems
  • Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers

Requirements:

  • Extensive knowledge of Revenues and Benefits software
  • Good knowledge of Revenues Legislation, Council Tax, and Non-Domestic Rates
  • Ability to recognize and prioritize urgent calls
  • Ability to manage an issue to conclusion, coordinating the skills of additional resources, or past experience, as required
  • Experience of working for/with the Public Sector
  • Good customer relationship skills

Desirable Skills:

  • ITIL v3 Foundation certificate
  • Understanding of principles of software development within an ISO 9001 accredited environment
  • SQL Knowledge

Benefits:

  • Private Medical Cover funded by NEC for Employees
  • 25 days paid holiday with the option to buy/sell (FTE)
  • 4 x basic salary life assurance cover funded by NEC
  • A Group Pension Plan with fantastic employer contributions
  • A selection of flexible benefits to suit individual needs
  • Free access to LinkedIn Learning