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Council Tax/Business Rates Support Specialist
2 months ago
Job Title: Council Tax/Business Rates Support Specialist
Job Summary:
We are seeking a highly skilled Council Tax/Business Rates Support Specialist to join our team at NEC. As a key member of our Revenues and Benefits Software Support team, you will be responsible for providing technical assistance, application support, and usage advice to our customers.
Main Responsibilities:
- Provide technical assistance and application support to customers
- Demonstrate in-depth knowledge of Revenues and Benefits software environments
- Understand contractual commitments with customers and ensure incidents/problems are resolved within contracted SLAs
- Translate customer requirements to provide workarounds and fixes to a wide range of customer problems
- Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers
Requirements:
- Extensive knowledge of Revenues and Benefits software
- Good knowledge of Revenues Legislation, Council Tax, and Non-Domestic Rates
- Ability to recognize and prioritize urgent calls
- Ability to manage an issue to conclusion, coordinating the skills of additional resources, or past experience, as required
- Experience of working for/with the Public Sector
- Good customer relationship skills
Desirable Skills:
- ITIL v3 Foundation certificate
- Understanding of principles of software development within an ISO 9001 accredited environment
- SQL Knowledge
Benefits:
- Private Medical Cover funded by NEC for Employees
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC
- A Group Pension Plan with fantastic employer contributions
- A selection of flexible benefits to suit individual needs
- Free access to LinkedIn Learning