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Revenues and Benefits Application Consultant

2 months ago

Bracknell, Bracknell Forest, United Kingdom NEC Full time

Key Responsibilities

We are seeking a skilled professional to provide technical assistance and application support to our clients using NEC Revenues and Benefits software.

Main Responsibilities:

  • Provide expert technical support to clients using NEC Revenues and Benefits systems
  • Demonstrate in-depth knowledge of application environments and adhere to Service Level Agreements (SLAs)
  • Resolve technical incidents within contracted SLAs
  • Translate client requirements into effective solutions
  • Identify opportunities for revenue growth through additional services

Requirements

Essential Skills:

  • Extensive knowledge of Revenues and Benefits software, including NEC systems
  • Familiarity with Revenues Legislation, Council Tax, and Non-Domestic Rates
  • Effective issue prioritization and resolution management
  • Experience in the Public Sector
  • Strong customer relationship skills

Desirable Skills:

  • ITIL v3 Foundation certificate
  • Understanding of software development in an ISO 9001 environment
  • SQL Knowledge

Benefits

We offer a comprehensive benefits package, including private medical cover, generous holiday allowance, life assurance, and more. Take advantage of our flexible benefits and free access to LinkedIn Learning for continuous growth and development.