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Sales Order Management Systems Leader
3 months ago
Reports to: Head of Global Supply Chain
Location: Global
Purpose of the Role:
Oversee the operations across our production sites to harmonize all phases of the sales order process, ensuring the precision and reliability of our sales orders and the seamless transition to the supply chain team to meet customer expectations. Enhance customer service, punctual delivery, and stability in lead times. Propel local operational efficiency and cultivate the skills of the teams, while also being a pivotal contributor within the Global Supply Chain Function to innovate new global tools and methodologies.
Key Responsibilities and Outcomes:
- Functionally guide the order management teams within the production facilities.
- Establish the organizational framework, delineate roles and responsibilities, and create a competency model and training materials.
- Accountable for aiding in the development of plant-level competencies.
- Collaborate with local order management leaders to develop and globally implement materials within the Rotork Supply Chain playbook.
- Define standardized processes and governance for order management, product configuration, acknowledgment of factory delivery commitments, and sales order modification management.
- Manage the definition and quality of order management metrics reported to the Group.
- Partner with Group Lean to implement the sales order cycle into the Rotork Management Operation System, including visual management, metrics, reporting, and actions related to factory processes.
- Lead root cause analysis and continuous improvement initiatives to enhance plant performance and customer satisfaction.
- Implement sales order cycle process improvement tools, including:
- Sales Order configuration and modification management.
- Oversight and review of the sales order portfolio.
- On-Time Delivery (OTD) enhancements considering customer requested dates and factory initial promise dates.
- Optimization of customer lead times and consistent communication from quotation to delivery.
- Improvements in ERP systems (D365).
- Management of customer inquiries, escalations, and resolutions.
- Product lifecycle management.
- Engage and support the rollout of a standardized ERP system (D365), while also facilitating process enhancements on legacy ERP systems.
- Assist the data steward, business process owners, and key stakeholders in maintaining the integrity of system data for customer accounts, finished goods part data, inputs into MRP, incoterms, commodity codes, etc., ensuring processes include audit and evaluation checkpoints.
- Assess specific requirements of customers and factories, such as factory acceptance testing and special packaging, and determine how these can be integrated into the ERP system (D365).
- Participate in projects aimed at achieving and enhancing customer excellence, such as CRM initiatives, lead time reduction, 4PL, and distribution models.
Qualifications & Technical Knowledge:
Essential:
- Degree-level education or equivalent relevant experience/qualification.
- Experience in customer-facing roles within a manufacturing context.
- Comprehensive understanding of manufacturing supply chain/customer service and lean methodologies.
- Ability to effectively train others; trainer certification preferred.
- Strong data analysis and capture capabilities; ERP subject matter expertise.
- Exceptional written and verbal communication skills; proven presentation abilities, including proficiency in common tools such as Microsoft Word, Excel, and PowerPoint.
- Capacity to engage a cross-functional team towards achieving desired outcomes; prior experience in successfully coordinating complex projects.
Additional Information:
Rotork is a leading global company in flow control and instrumentation, assisting our clients in managing the flow of liquids, gases, and powders across various industries worldwide. Our mission is to ensure the continuous flow for future generations. For over sixty years, we have been relied upon to create solutions that keep essential processes moving across sectors such as oil and gas, water, shipping, pharmaceuticals, and food. We are recognized for our people, performance, and products, and our success stems from our unwavering commitment to engineering excellence, which we pursue safely and sustainably. Rotork is currently experiencing an exciting phase of transformation and growth, building on our existing market success. It is an opportune moment to join us and contribute to shaping the future of our organization.
