Client Relations Coordinator

2 weeks ago

Mold, United Kingdom Rosscare Full time
Position: Client Relations Coordinator

Location: Mold Service Centre

Compensation: £11.50 per hour

Employment Type: Permanent, Full Time, Monday – Friday

Role Overview:

As a Client Relations Coordinator, you will support the Operations Manager by managing a high volume of incoming calls and performing data entry tasks within the customer service division, collaborating closely with the NHS to serve the community effectively.


Primary Duties:
  • Handle incoming calls in a fast-paced call center, ensuring accurate information is gathered and entered into the system.
  • Input and extract data from the internal database.
  • Provide product details by responding to inquiries and offering assistance as needed.
  • Communicate with field engineers to relay critical information regarding urgent repairs promptly.
  • Collect feedback from service users and caregivers about their experiences with our services.
  • Enhance the organization's reputation by taking ownership of challenging requests.
  • Resolve issues by clarifying concerns, researching solutions, and exploring alternatives.
  • Escalate unresolved issues to the appropriate parties.
  • Foster teamwork and collaboration within the department.
  • Adhere to the company's Equal Opportunities and Dignity at Work policies.
  • Perform additional responsibilities as assigned by your supervisor or the organization.

Qualifications and Skills:
  • At least 2 years of demonstrated experience in call handling.
  • A minimum of 2 years of proven data entry experience.
  • Strong attention to detail in record-keeping.
  • Proficient in IT skills.
  • Welsh language skills are a plus but not mandatory.
  • Additional attributes include a personable demeanor, teamwork experience, ability to work under pressure, multitasking capabilities, customer-centric approach, self-motivation, problem-solving skills, effective phone communication, and reliability.

Confidentiality Commitment:

In this role, you will have access to confidential information, including service user data. It is crucial to maintain the privacy and confidentiality of all information and refrain from disclosing it to unauthorized individuals.


Engagement and Inclusion:

Ross Care is dedicated to promoting equality, diversity, and inclusiveness. The successful candidate will be expected to actively support and embody this commitment in all aspects of their work. It is essential to recognize and consider the health needs and rights of all community members, regardless of ethnicity, disability, gender, age, sexual orientation, or religion/belief.

The role requires engagement with service users, other agencies, and the public, adhering to the company's policies on zero tolerance for discrimination, harassment, bullying, stereotyping, and prejudicial treatment.

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