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Conference and Events Coordinator

2 months ago

Leeds, Leeds, United Kingdom Compass Group UK Full time

About the Role:

We are seeking a highly organized and enthusiastic Event Planner to join our Sales team at Compass Group UK. As a key member of the team, you will be responsible for coordinating conference and events bookings for our venue.

Key Responsibilities:

  • Conduct showrounds and meet customers to establish final details
  • Proactively upsell the facilities to meet customer needs and exceed customer expectations
  • Handle invoicing and post-event customer feedback
  • Conduct reactive sales activities, including responding to customer inquiries
  • Be fully conversant with the details of the event and sales handover
  • Adhere to the company's pricing policies to maximize revenue and identify upselling opportunities
  • Proactive calls focusing on past bookers, lost and turned down inquiries, and lapsed accounts
  • Administer all event-related correspondence, ensuring deposits and final invoices are issued and paid according to company guidelines
  • Update final invoice revenue in Delphi post-event
  • Update 3rd party platforms and the venue website with seasonal offers and packages
  • Monitor sales activity and initiatives of competitors and use market intelligence to ensure the company obtains its market share
  • Maintain relationships with local event partners and LVP
  • Follow up on post-event calls within a specific timeframe to optimize business
  • Perform ad hoc tasks as directed

Requirements:

  • A talented and creative individual with the ability to follow instructions carefully and independently
  • Highly adaptive and flexible with good organizational skills and strong attention to detail
  • Entrepreneurial, target-oriented, and passionate about the company's brands
  • Ability to explain complex concepts in clear, concise language
  • Commercial awareness and a constant desire to generate revenue
  • Tech and data-savvy, comfortable working with various systems and analyzing data
  • Minimum 2 years' experience in an event planning role within a conference and events environment

What We Offer:

  • A comprehensive benefits package, including 20 days holiday plus bank holidays
  • Industry-accredited best-in-class sales training
  • 30% discount in on-site bistro
  • Exclusive travel discounts with TUI, Expedia, and Booking.com
  • Discounts on food shopping with Tesco, Sainsbury's, Morrisons, and more
  • Quick access to a Digital GP and wider healthcare benefits
  • Up to 44% off cinema tickets
  • Regular emails with discounts and savings available
  • Wow Points for every purchase, redeemable on a wide range of brands
  • Contributory pension scheme