Conference and Events Coordinator

4 weeks ago


Leeds, Leeds, United Kingdom RBH Full time

About the Role

We are seeking a skilled Conference and Events Coordinator to join our Meeting and Events sales team at The Met Hotel, Leeds. As a key member of our team, you will be responsible for delivering exceptional customer service and exceeding our guests' expectations.

Key Responsibilities

  • Handling incoming Conference and Event enquiries from initial enquiry to post event follow up.
  • Conducting show rounds and tours for prospective clients, showcasing and selling our beautiful hotel and meeting spaces.
  • Liaising with clients, to understand their requirements, and ensure they have the best possible experience in the run up to their event.
  • Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team ensuring the smooth running of the event.
  • Exceeding customers' expectations and being motivated to continually develop service levels.
  • Answering any questions, via email and phone, to ensure that all queries are dealt within an efficient and effective manner.
  • Obtain client feedback and make appropriate changes for improvements.
  • Driving sales activities through strategic planning and client engagement.

What We Offer

  • Enrolment onto our RBH Sales incentive programme with the opportunity to earn up to an additional £2,000 per year.
  • Discounted hotel room rates for you and your friends & family.
  • Extra days holiday for your birthday.
  • Flexible working arrangements.
  • Pension.
  • Free meals on duty saving you over £1000 per year.

About Us

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.



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