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Events Operations Manager
3 months ago
Events Operations Manager
Location: Based at Hoar Cross Hall.
Salary: £35,000 per annum
About Us:
Situated in the heart of Staffordshire, Hoar Cross Hall merges the charm of a historic estate with the luxury of a premier spa resort. We pride ourselves on offering an unparalleled guest experience, featuring exquisite dining options, sprawling gardens, and a top-tier spa. Our mission is to provide outstanding service and create lasting memories for all who visit.
At Hoar Cross Hall, we strive to treat our guests like family, ensuring positive and memorable experiences throughout their stay.
We are dedicated to hiring individuals who possess passion and positivity. We provide training for skill development and support you in achieving your career aspirations.
The Role:
The Events Operations Manager plays a crucial role in the meticulous planning, coordination, and execution of all operational elements associated with meetings, conferences, and exclusive events.
Why Work With Us:
- Experience working in a beautiful, historic estate with a focus on hospitality excellence.
- Competitive salary.
- Complimentary access to leisure and spa facilities.
- Staff canteen offering a variety of daily lunch options.
- Discounts on overnight accommodations and spa experiences.
- 30% discount on food and beverages.
- Employer pension contributions.
- Comprehensive induction and training programs.
- Access to Perkbox online benefits and discounts.
- Free parking available.
- Opportunities for professional growth and career advancement.
Key Responsibilities:
- Oversee the complete lifecycle of events, ensuring all logistics are thoroughly planned and executed.
- Effectively manage the Meetings & Events department, ensuring team alignment with departmental goals and adequate training.
- Contribute to the hotel's profitability by driving revenue from meetings, conferences, and events.
- Manage budgets, control expenses, and optimize resources to meet financial objectives.
- Lead, motivate, and inspire the M&E team to deliver exceptional service and achieve departmental goals.
- Provide ongoing training and development opportunities to keep the team informed about industry trends and best practices.
- Ensure the highest level of customer service is consistently delivered.
- Guarantee that all products and services provided during events meet the highest quality standards.
- Monitor departmental performance, making necessary adjustments to meet or exceed targets.
Person Specification:
Essentials:
- Demonstrated experience in event management.
- Strong leadership and team management skills, focusing on motivation, development, and performance management.
- Proven ability to work closely with and manage partnerships.
- Proficiency in event management software and Microsoft Office Suite.
- Meticulous attention to detail in task management.
- Commitment to providing exceptional service and fostering long-term client relationships.
Desirables:
- Experience managing large-scale events in a luxury or high-end environment is preferred.
Further Information:
- 45 hours per week.
- 5 days a week.
- Full flexibility is required, including evenings, weekends, and holidays.
People say you can't choose your family; well, we choose you to be part of ours.
