Operations Manager

2 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Hellmann Worldwide Logistics Ltd Full time
About the Role

The Operations & Digitalisation Manager plays a pivotal role in the contracts logistics operation, ensuring the smooth and efficient flow of goods warehoused in 4PL facilities in Europe and onward to end destinations.

This position involves delivering a professional and high standard of service in line with internal and external customer requirements. Effective communication with multiple stakeholders, including customers, 3PL suppliers, and internal management, is crucial in this role.

The ideal candidate will be responsible for implementing new clients and suppliers on our standard SOPs within Europe, primarily in NL, and creating new solutions for existing customers to improve communication and dataflow amongst all parties.

Key Responsibilities
  1. Investigating customer queries in relation to missing pallets/items on shipments
  2. Day-to-day contact and management of 3PLs, providing warehousing services
  3. Preparing regular reports for the customer as required
  4. Supporting with additional requests from the customer as required
  5. Collating and inputting data from various sources to build key reports and KPIs for reporting to senior management
  6. Ensuring all daily reporting tools are rigorously maintained to present correct information to the customer
  7. Maintaining vigilance regarding procedural compliance (customs and local legislation)
  8. Proactively managing H&S aspects within the workplace
  9. Implementing SOPs within different 3PL warehouse providers
  10. Implementing new IT solutions within the Control Tower and 3PL environment to increase efficiency
  11. Training people internally and externally on new systems
About You

The ideal candidate will have a strong warehouse operational background, excellent customer-facing skills, and the ability to maintain constant communication with team members and stakeholders.

Advanced IT literacy in Microsoft Office 365 and a proactive, self-starting approach are essential. The ability to multitask, work under limited supervision, and communicate effectively with internal and external customers is also crucial.

A willingness to travel for extended periods and a problem-solving attitude are also highly valued.

Salary is dependent upon qualifications and experience.

At Hellmann Worldwide Logistics Ltd, we look for people who embody our values:

  1. Our caring spirit, which makes us stand out from the rest
  2. Reliability and accountability in every situation
  3. Entrepreneurship, knowing the business, industries, and market
  4. Forward thinking and boldness in bringing new ideas to perspectives


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