E-commerce Retail Assistant

6 days ago

Brentford, Greater London, United Kingdom Firmdale Hotels Full time
About the Role

We are seeking a highly skilled and motivated E-commerce Retail Assistant to join our successful team in Brentford. As a key member of the Shop Kit Kemp Team, you will be responsible for the fulfilment of shop orders, customer service, and light administrative duties.

Key Responsibilities
  • Customer Service: Act as the primary point of contact for online customers, answering phone and email enquiries, resolving complaints, and processing orders in an efficient and timely manner.
  • Product Knowledge: Develop in-depth knowledge of Shop Kit Kemp products to inform customer service and provide information to online customers.
  • Online Shop: Assist in editing and uploading product photographs and descriptions to the e-commerce platform and removing discontinued or out-of-stock items in a timely manner.
  • Stock Control: Assist with rolling stock checks and stocktake, unpack and process daily deliveries, process returns and write-offs in liaison with the Head of Retail, and maintain organized storage areas.
  • Security and Maintenance: Minimise potential stock loss by maintaining a high level of awareness and alertness, and report safety hazards and risk factors to the Head of Retail.
  • General: Fulfil any other role duties as directed by the Head of Retail.
What You Will Learn
  • Calculating margins
  • Retail calculations and performance measures
  • Managing stock inventory
  • Contracts and collaborations
  • Product development
  • Inventory and ordering systems
  • Online development and creation
What We Offer
  • Access to Wagestream financial wellbeing app for discounts, coaching, and early wage access
  • Generous 30% discount at our restaurants and bars
  • Complimentary meals and provided uniform
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Increased holiday allowance based on length of service
  • Flexible scheduling without split shifts
  • Season ticket loan for convenient commuting
  • Referral bonus scheme for recommending top talent
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service rewards
  • Exclusive discounts at Design Hotels and charitable volunteering opportunities
  • Staff sales, spa discounts, and product perks
About Firmdale Hotels

Firmdale Hotels is an internationally acclaimed group boasting 11 luxurious hotels and 8 bars and restaurants in London and New York. Our dedication to excellence has garnered recognition from the hospitality industry through numerous awards and accolades, including:

  • Two prestigious AA rosettes awarded to Ham Yard Restaurant in 2024.
  • Dorset Square Hotel earning an AA rosette and an AA breakfast award in 2024.
  • Conde Nast Traveller's 2023 Top Hotels in London, recognizing The Soho Hotel and Ham Yard Hotel.
  • Winner of the Best Employer Award at The Cateys in 2017 & 2020, and ranked Number One in The Caterer Best Places to Work in Hospitality.
  • Manager of the Year accolade awarded to Laura Sharpe at the Cateys in 2018.
  • Group Hotel of the Year recognition at the Cateys in 2018.

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